Privacy Policy
This Privacy Policy explains how ReenoAI collects, uses, stores, and protects information when you visit our website, use our platform, or interact with our services.
Information We Collect
We may collect information that you provide directly to us, information generated through your use of ReenoAI, and certain technical information collected automatically.
- Account details such as name, business name, email address, phone number, and login credentials.
- Business and brand information you add to the platform, including brand voice, target audience, content preferences, logos, assets, and social media account connections.
- Platform usage information such as actions taken in the workspace, content generation history, publishing activity, and support communications.
- Technical data such as IP address, browser type, device information, pages visited, referral source, and diagnostic logs.
How We Use Information
We use collected information to operate, improve, and secure ReenoAI, and to provide the services you request.
- To create and manage your account.
- To generate AI-powered social content, brand-aligned recommendations, and publishing workflows.
- To maintain platform functionality, diagnose issues, and improve performance.
- To communicate service notices, product updates, onboarding guidance, and support responses.
- To monitor misuse, protect users, and enforce our terms and platform policies.
Data Retention
We retain information for as long as needed to provide the service, maintain legitimate business records, resolve disputes, enforce agreements, and comply with legal requirements. Retention periods may vary depending on the type of data and how the service is used.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable law, you may have rights related to your personal information.
- Request access to the information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of certain data, subject to legal and operational limitations.
- Object to or restrict certain processing activities where permitted by law.
- Request export of certain data in a portable format where applicable.
Third-Party Services
Our website and platform may include links, integrations, or services operated by third parties. Those third parties maintain their own privacy practices, and we encourage you to review their policies before using those services.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. When material changes are made, we may revise the effective date and provide additional notice where appropriate.
Contact Us
If you have questions about this Privacy Policy or how ReenoAI handles information, contact us at privacy@reeno.ai.